Entitlement To Drive You Around The U-Bend
I am working front-of-house. A guest comes up to me.
Guest: “I’ve just dropped my car keys down your toilet!”
Me: “Sorry to hear that! I’ll call—”
Guest: “Why would you design the restaurant that way?”
Me: “Well, they’re just standard toilets. I can call someone to help you retrieve them.”
Guest: “I flushed them.”
Me: “Oh… well, then I—”
Guest: “Isn’t someone going to offer to drive me home?”
Question of the Week
Have you ever served a bad customer who got what they deserved?