Email Flail
Me: “Would you like your receipt emailed to you?”
Customer: “No.”
Me: “Okay.” *goes to the next screen to give them the total*
Customer: “Actually, yeah.”
Me: “Okay.” *goes back to the email screen* “You can type your email in on that keyboard right there.”
Customer: “What? Why would I do that?”
Me: “So you can give us your email?”
Customer: “I don’t understand why you want me to type it out!”
Me: “Well, I can type it out myself if you want.”
Customer: “I don’t understand why you want my email! What will you do with it?!”
Me: “Send you your receipt. You just told me you wanted it emailed it to you.”
Customer: “Oh. Oh, yeah… No, I don’t want it emailed.”
Question of the Week
Have you ever served a bad customer who got what they deserved?