Early Morning Reality Check
(I work in a call center. I have just started my shift around 8:00 am, and am sleep-deprived from a party the night before. A customer calls:)
Me: “[Company] mail order, [My Name] speaking. How may I help you?”
Customer: “Are… are you real?”
(For a second that feels like a thousand years, I don’t know. I’ve never felt actual existential dread before this and am having trouble coming up with an answer.)
Me: “I… I think so?”
(It turns out my greeting was so rehearsed the poor lady thought I was a machine.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
