Double The Bags, Half The Brain
I’m scanning and bagging my almost $300 worth of groceries while the monitor employee comes over.
Employee: “Why are you double-bagging all of your groceries?”
Me: “Excuse me?”
Employee: “You are wasting our bags!”
Me: “If you don’t like the way I’m bagging the groceries, feel free to come on over here and bag them yourself.”
Employee: “That’s not my job!”
Me: “Okay, then I will bag my groceries how I please if that’s all right with you.”
Employee: “Why are you using two bags?!”
Me: “Because the bags are weak and I don’t want the handles to break or the bottoms to rip out.”
Employee: “Well, that’s because you are putting too much stuff in the bag. If you took half of that stuff out and put it in a different bag, then you wouldn’t need to double-bag.”
This is followed by ten seconds of me just staring at her.
Me: “So, you want me to split these items in half and put half of them in a different bag so that I don’t have to double-bag.”
Employee: “Exactly.”
Me: “So, I would still be using two bags to hold the same number of items.”
Employee: “No, because you wouldn’t be double-bagging.”
I’m pressing two fingers to my left eye in an attempt to make it stop twitching.
Me: “Okay, so here I have a jug of milk and a bottle of juice double-bagged. If I take the milk out and remove the double-bagging and just put the milk in the single bag and the juice in that single bag, I’m still using two bags for these two items.”
Employee: “No, because you are not double-bagging them, so it’s not the same number of bags.”
I’m looking around at about ten other customers who are enjoying the show.
Employee: “Never mind, you just don’t get it.”
And with that, she went back to her little podium.
Question of the Week
Have you ever served a bad customer who got what they deserved?