Don’t Worry, Your Order Will Be Apples

(We sell squeezable pouches of applesauce, but usually only with our kids’ meals as a side. As I’m reading back a woman’s order, she decides she wants to add just one more thing.)

Me: “Can I get you anything else tonight?”

Customer: “Actually, would you mind adding some applesauce, please? That’ll be all.”

Me: “All right.”

(I start searching the order screen for how I can just put a pouch of applesauce; I look through sides, extras, value menus…)

Customer: “Hello?”

Me: “Yes, I’m sorry; it’ll just be one moment.”

(Finally, I find a button that says “substitute applesauce,” and go with that. Unfortunately, the system thinks I’m trying to substitute a side for applesauce, so on the screen it puts the last item that the lady ordered, which happens to be iced coffee, with a plus sign and applesauce.)

Customer: “It’s not showing a charge for the applesauce.”

Me: “That’s because I had to put it in as an add on.”

Customer: “But I don’t want it with my coffee. I just want one of those pouches y’all have.”

Me: “Yes, ma’am. I’m sorry; that’s just the only way I could put it in the system.”

Customer: *pauses* “It won’t be in my coffee, right?”

Me: *looking out the corner of my eye, as I hear my manager laughing, trying not to laugh myself* “I promise there won’t be any applesauce in your iced coffee.”