Don’t Count On Them Changing
(I work in a mid-end clothing store where customers can have a store credit account and pay it off monthly or in other installments online or at a till in-store. This is 9:05 am on a Saturday, minutes after we open. A customer walks to my register.)
Me: “Hi. How are you?”
Customer: “Hi. I would like to pay the full balance on my account, please. Here’s my card.”
Me: *enters details* “Ah, yes, the full balance is £88; is that okay to pay?”
Customer: *places notes and a bag full of coins on the counter* “Here you go.”
(I count the notes — a £10 and £20 note makes £30 — and I proceed to count twenty-nine individual £2 coins.)
Me: “Okay, £30 in notes and twenty-nine £2 coins is £58 in coi—“
Customer: *interrupting impatiently* “Which makes £88.”
Me: “Yeah, I know.”
(Not sure if she thought I was stupid, or if she was impatient that I had to count all twenty-nine coins individually, or both.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
