They Don’t Have Book Smarts
(A customer comes to the desk as my colleague, to my left, informs their customer that they’ve taken a book out before.)
Customer: “I hate it when you lot tell me that.”
Me: “Oh. The computer tells us automatically and some people don’t remember what they’ve read, or don’t recognise the cover if it’s a reprint and don’t like to reread a book.”
Customer: “It’s none of your business what I read. I don’t think you should be able to see that.”
Me: *unsure if he’s joking* “Well, we see the books when you bring them to the desk anyway?”
Customer: *not listening* “Should be freedom of information or something like that…”
Me: “Well, I’ll try to remember not to tell you when you’ve taken a book out before. Did you want your other books renewed?”
Customer: “Yes, please. What ones do I have out?”
Me: *speechless*
Question of the Week
Have you ever served a bad customer who got what they deserved?
