Don’t Be A B****, Because Karma Is One, Too
I have to send a parcel, and I buy the “stamp” online. I head for the postal office to drop it off. The postal service I decide to use is originally a yellow German service and more of a store-in-store type.
Employee: “Oh, you bought a stamp online. We have a self-service for that now; you can scan your parcel over there.”
Me: “Oh, I didn’t know. Thank you!”
I head to the self-service station, and I arrive almost at the same time as someone else. I didn’t see him heading that way, and I am there before him.
Customer: “Cutting the line, are we? Hahaha!”
Me: “Oh, eh… I’m sorry.”
I try to scan my QR code stamp as quickly as possible, but first, I don’t squeeze the handheld scanner enough, and then my phone screen with the QR code isn’t bright enough
Customer: “Man, cutting the line and being slow! Hahaha!”
I am getting embarrassed, working as fast as I can, following the instructions. I finally scan the package and get a sticker barcode to paste on the parcel. Of course, the sticker doesn’t want to come off.
Customer: “It’s complicated, isn’t it? Hahaha!”
Employee: “Sir, did you buy a stamp online?”
Customer: “No, not needed.”
Employee: “Oh, the self-service is for people who bought a stamp online. Let me help you over here.”
Customer: “Oh, so I didn’t even need to wait for this slow lady! Hahaha! Here you go! These need to be returned.”
Employee: “Eh… sir? This type of return address only works with the [National Orange Postal Services].”
Customer: “Yes, that’s exactly right!”
Employee: “We don’t have a contract with [National Orange Postal Services], just the [Yellow German Services].”
There’s a short silence.
Employee: “I think you need the store next door.”
Customer: “Oh, eh… thank you.”
From laughing and joking to silent and red. I was okay with that.
Question of the Week
Have you ever served a bad customer who got what they deserved?