Coupons Of The Mind
I am cashing people out at the first window of our drive-thru. A car comes up to the window.
Me: “Hi, I have a large fry?”
The customer shows me an online coupon to scan.
Customer: “Yeah.”
I scan the coupon and notice that it says the order does not meet the conditions.
Me: “I’m sorry, but it says the order does not meet the conditions. What was the coupon for?”
Customer In Back Seat: “It was for a free drink with a three-dollar purchase.”
Me: “Oh, I’m sorry, but you didn’t get a drink with your order.”
Customer In Back Seat: “I didn’t think we needed to!”
Because if I scan your coupon it automatically puts in the size and type of drink you want. Right.
Question of the Week
Have you ever served a bad customer who got what they deserved?