Clearly, This Order Was VITAL

I work in retail, and at our shop, we have a click-and-collect system. This is a system where you order online and then come to pick up your items.

Customer: “I’m here for my click-and-collect order. I have the email for it on my phone.”

I look at his phone as he holds it out.

Me: “Sir, this email is from three years ago.”

Customer: “I must have forgotten to pick it up! None of my employees can find this stuff.”

Me: “Well… we definitely don’t have a click-and-collect order sitting here from three years ago.”

Customer: “I’ll just leave you with all the information on it, and I’ll call the store back in a few hours.”

I look through our system and find that someone picked up the order a month after it was made. When he calls back, I tell him this.

Customer: “Hmm… I’ll chase it up on my end, I guess.”

This happened within the first fifteen minutes of opening the shop, and it set the tone for the rest of the day, but that was the one interaction that I can’t forget.