Chide Should Go Before The Fall
(A kid is running around with a toy gun until he falls down and breaks it. His mother grabs it and approaches me.)
Mother: “I would like another one of this.”
Me: “No problem, but I need you to pay for the one you broke.”
Mother: “That’s insane! He broke it in your store! That means it’s your responsibility!”
(I point to a huge sign behind me that says, ‘You Break It, You Buy It.’ I have never seen anyone run that fast!)
Question of the Week
Have you ever served a bad customer who got what they deserved?