Add The Delivery Fee To The Price And They Won’t Bat An Eye

I work in a charity shop. We sell pretty much anything. It’s a well-established place and has been going for years. We sell furniture when good stuff comes in. We also offer delivery on a sliding scale depending on how far you need things taken. We pay a person with a van and their driver’s mate to work for us; they are self-employed subcontractors who have to pay all their own wages and bills.

We have a sofa on sale reduced to £40.

Customer: “How much is delivery?”

Me: “£20.”

Customer: “Can you do me a discount?”

Me: “It’s already discounted.”

Customer: “But I need free delivery.”

Me: “We have to pay our delivery people.”

Customer: “How can I get free delivery?”

Me: “Go up the high street to [Chain Superstore]. They do free delivery; you’re probably gonna pay a minimum of £400 for the sofa, but delivery will be free.”

My boss saw that. I thought I was finished at that shop. She said it was the funniest comeback she had seen.