A Huge Gulf Between Your Values And Ours
An older male customer comes in asking for a refund. I direct him to my nearest manager since the item is waaaaay outside the return range. It should be noted that my manager is a Muslim woman, wearing a hijab.
Female Manager: “Sir, I’m sorry, but you purchased this item over a year ago. I can’t give you a refund, but I can offer you store credit.”
Customer: “Get me a manager!”
Female Manager: “Sir, I am a manager.”
The customer sneers at her, looking her up and down.
Customer: “They let [slur]s like you become managers?!”
Another manager, a white male, is passing by and hears this specific statement.
Male Manager: “What’s going on here?”
Female Manager: *Maintaining an amazing level of professionalism* “This customer would like to return this item that was purchased thirteen months ago.”
Male Manager: *To the customer* “No can do. You need to leave now.”
Customer: “Are you the top guy around here? Maybe we can figure this out.”
Male Manager: “I’m not in a position to figure out anything for you. You might be able to get store credit from the store manager, but I can’t give you anything.”
Customer: “Well, go get him, then!”
The male manager and I, both smiling, point back toward our manager in the hijab.
Female Manager: “That would be me. You need to leave now.”
Customer: “Sorry, that was before I realized you were a store manager. I’m happy to accept your offer of store credit.”
Female Manager: “And that offer was before I realized you were a racist a**hole. You won’t even be getting store credit now.”
Customer: “You f****** [slur]! We should have wiped you all out in Desert Storm!”
Female Manager: “My family moved here in the sixties from Pakistan. Desert Storm was in the nineties and was in Iraq. You can’t even get your racist history right!”
Male Manager: “That’s enough of that. Please leave now, sir.”
Customer: “You f****** traitor to your people!”
Male Manager: “You are not my people. Now shoo! Or do I need to call security?”
The customer gives us the finger and storms out, shouting that he’s gonna call up the news and “get Hannity to tell the nation that our chain trains terrorists”.
Male Manager: “Ooh! Free publicity!”
Question of the Week
Have you ever served a bad customer who got what they deserved?
