Unfiltered Story #209824
I’m a front-end supervisor at a large corporate grocery retailer. The self-checkout attendant pages me because one of the stations isn’t working. I get there, turn the light off, and put the station into maintenance mode, when I’m interrupted by a customer who asks me to help her find something. When I get back, another customer is touching random buttons on the screen of the station that’s in maintenance mode.
Me: I’m sorry sir, this station isn’t open at the moment.
Customer (in a condescending tone): Well, how the hell is anybody supposed to know that?
Me (pointing): The light is off.
He didn’t say another word, but the look on his face was priceless.
Question of the Week
Have you ever served a bad customer who got what they deserved?