Unfiltered Story #150978
We work with councils and don’t do work for the general public. I am answering the phone during an office day. It is 4.30pm and most rangers finish at 5pm.
Me: [Company Name], [My name] speaking. How can I help you?
Caller: What time do you close? I want to hire a boat.
Me: I think you have the wrong number, we’re a ranger service.
Caller: What? You don’t do boats?
Me: No, we work for various councils. We are a ranger team.
Caller: You’re not [other Company who we work with occansionally]? (They also close at 5pm)
Me: No this is [Company Name].
Caller: It says you work in partnership on the website.
Me: All our work is partner working. Would you like [Other Company]’s Centre number?
Caller: Yeah, I guess.
I gave him the number, which I had to repeat several times before he hung up muttering to himself. This is a all too frequent occurence but not the strangest call we’ve had.
Question of the Week
Have you ever served a bad customer who got what they deserved?