Word On The Street
A customer has ants in his house and calls in for service.
Customer: “So, when can you get someone out here?”
Me: “Can I place you on a brief hold so I can check with the tech?”
Customer: “Sure.”
I call the tech and it turns out that he’s on the customer’s street waiting on another appointment where the owner hasn’t shown up yet.
Me: “Well, sir, he’s actually on your street now, so he’s on his way.”
Customer: *Chuckling* “What? You can’t do better than that?”
Me: “Sorry, sir. Next time, call fifteen minutes ago.”
Customer: *Laughing* “I’ll do that, then! Thanks for your help!”
Question of the Week
Have you ever served a bad customer who got what they deserved?