Who’s Panicking?!
I have a chronic disease, so I have blood tests like twice a year. I’m used to it and not afraid of needles or blood at all. This particular day, I have to get some more tests at the hospital so I’m here for the day. A nurse puts a catheter in my arm so they can get blood several times.
At the end of the day, another nurse comes by to take it off.
Nurse: “Okay, I’m gonna take it off. It might bleed a little bit, so please stay calm.”
Me: “Sure.”
She gets the needle out, and maybe because I moved too much during the day, some blood gets out and runs along my arm. It’s more than I expected but it’s really not a big deal. I don’t say a word, thinking she’s going to give me something to wipe it with.
Nurse: “OKAY! STAY CALM, PLEASE! DON’T PANIC!”
Me: “Well, I—”
Nurse: “IT’S OKAY, MA’AM! IT’S GONNA BE OKAY!”
Me: “I… know?”
She frantically wipes my arm and takes my hand.
Nurse: *Gently* “Calm down. It’s over… It’s okay…”
Me: “Errr… thanks?”
Nurse: “Yeah, everything is fine now. I know, this was kind of stressful, right? Just a little bit of blood.”
Me: “Yeah… sure.”
Maybe she just wanted to add a dramatic touch to her day? She was very nice, though.
Question of the Week
Have you ever met a customer who thought the world revolved around them?