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When You Gotta Go (Crazy)

, , , , , | Right | June 2, 2022

I work in an art gallery. Just before closing time, a woman who had exited the gallery came back in again wanting to use the bathroom.

Customer: “You saw me come in already. Can I just use the bathroom?”

Me: “The closest one is occupied. By the time that guest gets out, we will be completing our closing procedures and asking people to leave.”

The visitor exit is time-locked. Anyone left in the gallery after that has to wait to be let out by an employee.

Customer: “You are a horrible human being. Absolutely horrible service. Disgusting how you treat people.”

Me: “You can use the public bathrooms at [Location].”

This is about three minutes’ walk away — in the direction she was heading!

She continues her tantrum and attracts the attention of security, who soon relents and lets her head up to an upstairs bathroom. After she’s finished, she tries to get out by the entrance-only door, which is locked about ten minutes prior to closing. The only exit is by me.

Customer: *Walking by me bitterly* “Thank you.”

 She then proceeded to dump her used paper hand towels — at least, I hope they were hand towels — onto the host table. Just goes to show that even when you give them what they want, they’re still miserable.

Question of the Week

What is the most stupid reason a customer has asked to see your manager?

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