When They’re A Real People Person
Customer: “Oh, is it okay if I use my £50 note for this, and pay the rest on my card, please?”
Me: “Of course!”
Customer: “Thank you! God, I must be the worst customer!”
Me: “You said, ‘Thank you.’ That alone puts you ahead of 99% of the other customers.”
Customer: “Oh, wow! You poor person!”
Me: “You think I’m a person! You’re in the upper 0.1% range now!”
Question of the Week
Have you ever served a bad customer who got what they deserved?