When A Gift Card Isn’t A Gift

I’m a fairly new mobile phone salesperson. A customer I dealt with previously has come back to my store to have me fix a problem with their phone activation. After calling their carrier, I get the error sorted and their phones working.

Customer: “So, where’s our gas rebate?”

Me: “Excuse me?”

Customer: “I want a gas rebate! I had to drive a hundred miles round-trip twice to get this taken care of!”

Me: “Well, I’m sorry that you had to make that drive, but all we can do is fix the problem you had with the phone; we don’t do gas rebates here.”

Customer: “Fine. I want an iTunes Store card.”

Me: “Okay, that’ll be—”

Customer: “No, I want it for free.”

Me: “We can’t do that.”

The customer wanders off. Five minutes later, my manager comes up.

Manager: “Hey, we got some people up at customer service that are demanding free gift cards and stuff. I saw you working with them. Did you promise them anything?”

Me: “No.”

They were there for another thirty minutes before apparently giving up. I haven’t seen them since.