Turning An Ugly Shade Of Red Over An Ugly Opinion Of Color
(I work in a hotel. The delivery man, who dresses in a t-shirt and jeans shorts, comes by early in the morning to deliver some brochures.)
Delivery Man: “Can I use your bathroom?”
Me: “Sure, it’s over there.”
(He disappears, and a customer comes up to the desk a minute later. Note: the customer is an older, white gentleman dressed in an expensive suit. The delivery man is African.)
Customer: “I saw a man in the bathrooms, and he didn’t look like a guest!”
Me: “Who?”
Customer: “He was— That’s him!”
(He points to the delivery man, who is darting out the front doors, waving.)
Me: “Oh, that’s the delivery man. He just needed to use the bathroom, so I let him.”
Customer: “So, he’s not staying here?”
Me: “Well, no—”
Customer: *withering stare*
Me: *flustered* “But, uh, he needed to use the bathroom; you know how it is?”
(The customer turned on his heel, back rigid. Later, he complained to the manager that I was letting in people who obviously weren’t customers, and that they could be burglars! I explained to the manager my side, and he laughed.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
