This Refund Isn’t Ripe For The Taking
I’m working at customer service and a lady comes to the desk with a fruit tray. At least half of the fruit has been eaten.
Customer: “Do you have new people back there? This fruit isn’t ripe enough. Can I get my money back?”
Me: “Ma’am, the people in the back have zero control over the ripeness of the fruit. Either we cut what we’re sent, or we don’t have anything on the shelf… and corporate would rather us cut what we have.”
Our policy didn’t allow us to give her a refund. And frankly, if the fruit wasn’t “ripe enough,” why did she eat nearly all of it?
Question of the Week
Have you ever served a bad customer who got what they deserved?
