This Method Is Fairy Effective
(My coworker routinely screens outside calls to weed out cold-call salesmen.)
Coworker: “Thanks for calling our company. This is [Coworker]; how may I help you?”
Caller: “I would like to speak to [My Name].”
Coworker: “May I ask who’s calling?”
Caller: “This is [Caller].”
(Neither of us recognizes the name or voice.)
Coworker: “May I ask what the call is in reference to?”
Caller: “No. It is a personal call and I need to speak to [My Name] directly.”
(He puts her on mute and asks if I want to take the call; I don’t.)
Coworker: “I’m sorry, ma’am. But I will need to know the nature of the call.”
Caller: “Well, I’m not telling you! I need to speak directly with [My Name]!”
Coworker: “If you don’t give me the reason for your call I won’t be able to put you through.”
Caller: *yelling* “WHAT ARE YOU? THE PHONE FAIRY?!”
Coworker: “Yes, ma’am. I even have little fairy wings on my back.”
Caller: *click*
Question of the Week
Have you ever served a bad customer who got what they deserved?