This Is Why We’re In A Recession, Part 109
A group of women comes into the bank. Our branch is in a high-end shopping street, so it’s not uncommon to see customers with multiple shopping bags like these women have. One of them approaches me at the teller desk.
Customer: “I need a new one of these.”
She tosses a credit card at me.
Me: “Is this one defective? Have you been security compromised?”
Customer: “No, it’s just empty.”
Me: “Empty?”
Customer: “Yes! Empty! I need it refilled.”
Me: “Oh, you want to make a credit payment?”
Customer: “Whatever you call it. I spent it all, so I need a top-up.”
Me: “How will you be paying off your balance today?”
Customer: “Paying off? No, honey, you don’t understand. I… spent all the money… on this card. I need you… to refill it… for me.”
Me: “Ma’am, that’s not how credit cards work. You have to pay off the balance before you spend it.”
Customer: “What do you mean?!”
Me: “It’s like a loan. We’re not just giving you money.”
The customer looks like her world has just been torn apart. Even more terrifyingly, so do all the other women she came in with. She turns to them.
Customer: “Did any of you know about this?!”
All blank stares.
Customer: “Do our husbands know?!”
I… really couldn’t help them that day.
Related:
This Is Why We’re In A Recession, Part 108
This Is Why We’re In A Recession, Part 107
This Is Why We’re In A Recession, Part 106
This Is Why We’re In A Recession, Part 105
This Is Why We’re In A Recession, Part 104
Question of the Week
Have you ever served a bad customer who got what they deserved?