This Deal Is A Steal, Part 2
(A woman enters with one of our store bags in her hand and a receipt in the other.)
Me: “Hello, is this a return?”
Customer: “Yes, it is.”
(I take a glance at the receipt.)
Me: “Ma’am, we don’t do returns after thirty days of the purchase. You bought this item over four years ago.”
Customer: “What’s your point?”
Me: “Well, I can’t return this, ma’am.”
Customer: “Okay, I guess that’s fine. I’ll be back. I need to buy a few things.”
(The customer gets back in line after fifteen minutes.)
Me: “Did you find everything you were looking for?”
Customer: “Sure did! Here’s a coupon I have for my purchase.”
(I glance down at the coupon.)
Me: “Ma’am, this coupon expired over three years ago.”
Customer: “Why does your store not honor this? It’s a coupon!”
Me: “Yes, but it’s an expired coupon.”
(The customer angrily storms off, taking her unpaid item with her out the door. I am forced to write down her license plate number and call the cops on her.)
Question of the Week
Have you ever met a customer who thought the world revolved around them?