They Spent Five Months Breathless By The Phone Awaiting Your Call
I get a phone call from a number I don’t immediately recognize.
Client: “I would like to order six hundred.”
Me: “Six hundred what? Who is this?”
Client: “Six hundred of those information things that fold.”
Me: “I’m still very confused. Who are… Oh! You’re [Client]! Are you talking about the brochures we mocked up for you five months ago?”
Client: “Of course! Who else would be calling you about my folding information things?! I need six hundred.”
Me: “Sir, the mockup was very rough. Do you have any edits you need made before these go to print? I don’t think all the information provided was 100% accurate.”
Client: “PRINT THEM.”
We’ll print them, but I bet it won’t take five months for him to call back and complain.
Question of the Week
Have you ever served a bad customer who got what they deserved?