There’s Absolutely No Sugar-Coating This

A customer comes in very angry.

Customer: “You messed up my coffee when I came through the drive-thru!”

Me: “What was the issue with your drink, sir?”

Customer: “Instead of sweetener, you added sugar! I’m a diabetic! That spoonful of sugar would have killed me! I can taste the difference, you know!”

Since this is a potentially serious mistake, my manager steps in and offers him any other item on the menu for free, because he won’t accept just a redo of the coffee.

Customer: “I want a dozen donuts!”

No problem. I pack up the dozen and hand them to him. He then proceeds to eat not one, not two… but THREE sugar-glazed donuts in front of my eyeballs even though he just claimed he was severely diabetic. He then storms out and my manager turns to me.

Manager: “At least he ate and left. The worst ones don’t leave; they just keep going.”