Their Orders Got A Bit Scrambled
Customer #1: *peruses menu* “I’ll have the cheese eggs.”
Me: “Sure thing. How do you want those eggs?”
Customer #1: “Scrambled. But no cheese.”
Me: “Uh… Okay.”
(Later I am talking to a coworker.)
Me: “Ugh, I hate it when they specify cheese eggs and ask for no cheese. We literally have an option for that, yet they somehow miss it!”
Coworker: “Yeah, I hate that, too!”
(Immediately after I complain, a couple walks in.)
Female Customer: “I want the cheese eggs. No cheese, though.”
Me: *pause* “Okay, then.”
(I charge the cheaper price because, hey, she doesn’t want the cheese.)
Male Customer: “I want the regular eggs, but I want cheese in them.”
Me: *eye twitching* “Sure.”
(I’m not going to charge a higher price to add the cheese just because he didn’t specify the cheese eggs. I speak to the coworker, away from the couple.)
Me: “How did he miss that?! She literally pointed out the cheese eggs before he even freaking ordered! Seriously?!”
(The couple comes to pay.)
Male Customer: “Hey, why did you charge us [cheaper price] for her cheese eggs with no cheese than it says on the menu?!”
Me: “Because she didn’t get cheese.”
Male Customer: “Oh. Well, why did you charge me for the cheese eggs when I asked for regular eggs with cheese?!”
Me: “Because you got cheese in your eggs.”
Male Customer: *pays for both meals while complaining*
Me: *to my coworker after they leave* “Seriously?! It would’ve been the exact same freaking price! I literally charged for what they got, not for what they specified!”
Question of the Week
Have you ever served a bad customer who got what they deserved?