The Hour Devourer

I work in a call center for a company that does billing for utilities. For some reason, if you Google the phone number for another billing company, our customer service number comes up. I get calls for [Other Billing Company] frequently enough that I have the correct phone number handy to give to people who have dialed the wrong number.

Recently, my call center has had a particularly high call volume, resulting in wait times that are often around an hour.

I take a phone call from a woman who is trying to contact [Other Billing Company]. She would have heard our recording while waiting to speak with someone, which would have made it clear which company she had called.

Me: “Ma’am, I’m sorry, but you’ve called the wrong number.”

Caller: “I waited for an hour!” *Hangs up*