The Fifth Entitlement

I work at a popular phone service store selling the phones and doing tech when needed. We’re a smaller store, so we’re not generally busy, but today, we are. There are only two of us helping out two customers each, bouncing between a sale and a tech problem. All of the customers understand that we are doing our best. Then, a fifth guy comes in, waiting patiently for a few minutes. Eventually, though, his face fills with rage.

Customer: “Can you serve me?! I just need to pay a bill!”

I smiled sheepishly at the person to whom I was selling a phone. He got the idea that it was better to just give this guy what he wanted. I rang out the bill pay and chatted with the guy and then he left.

The next day, my manager sent me a review the guy gave ripping us apart because he couldn’t wait his turn like an adult. Bad surveys mean we lose money out of our paycheck.