Taking Stock Of Their BS
(I recently bought a new house and have been doing DIY to fix it up. I realise while fixing things in the bathroom that I need a small plastic component that goes inside the toilet cistern, without which it won’t flush properly. As this is quite urgent — it’s the only toilet in the house — I jump straight into my car and go to the local plumbers’ merchant. When I arrive, the gate into the car park is bolted but not locked. Bear in mind that it is two pm on a Friday, and their posted opening hours are until five pm every day. I unbolt the gate and walk into the store. I begin to hunt for the plastic part that I need when I’m accosted by a staff member.)
Employee: “How did you get in? The gate was locked.”
Me: “Well, no, it wasn’t. It was bolted. Aren’t you open?”
Employee: “No. We are doing stock check.”
Me: “Your posted hours say you’re open until five.”
Employee: “Haven’t you ever heard of stock check?”
Me: “Yes, I have.” *taken aback because he’s being so condescending* “It’s just that most shops do it outside of their opening hours. Can I just get this part, please?”
(He grumbled and sold me the part I need. I got out of there quickly. I think they were trying to get off early on a Friday afternoon!)
Question of the Week
Have you ever served a bad customer who got what they deserved?