Stick A PIN In My Heart
(The customer is an elderly gentleman.)
Me: “Thank you for calling [Company]. My name is [My Name]. How can I help you?”
Caller: “Hi, yes, I am trying to access my voicemail, but I don’t remember my PIN.”
Me: “Oh, that’s all right. Let’s get your account pulled up and we will see if we can update your PIN.”
(We get the account pulled up and I change his PIN for him. I always make sure things are working before I let my customers go.)
Me: “All right, if you would like to go ahead and call your voicemail and make sure the PIN works?”
(The customer does so and the line goes quiet for a few moments. When the customer finally speaks up, he is much quieter than before.)
Customer: “Thank you so much. My wife left me a voicemail to pick up some groceries a few months ago. She passed away last month. I just wanted to hear her voice one more time.”
Me: *sadly speechless*
This story is part of our celebration of Not Always Right publishing over 100,000 stories!
This story is included in the roundup of Not Always Inspirational stories to toast this achievement!
Question of the Week
Have you ever served a bad customer who got what they deserved?
