Sounds Like It’d Be Easier To Just Wait It Out
I help people sign up for Medicare insurance plans and answer questions, whether they’re related to medicare or not, to the best of my ability. This is a memorable call.
Customer #1: “Can you get Medicare at age seventeen?”
Me: “It’s possible, if unusual. If—”
There is a second person apparently listening to the phone on speaker.
Customer #2: “Don’t you need to be sixty-five?”
Me: “Everyone can get it at sixty-five, but people on Social Security Disability can get it earlier, as well as people with kidney failure.”
Customer #1: “So, it can be done before age sixty-five?”
Me: “Seventeen is rare, but it’s possible. There are other conditions that can get it for you early, as well, like Lou Gehrig’s disease.”
Customer #2: “But you don’t really get it before sixty-five—”
Customer #1: “Nuh-uh, he said it’s possible. You lost the bet, so—”
They disconnected the call at that point. I’ve done many things in this job, but I’ve never settled a bet before today.
Question of the Week
Have you ever served a bad customer who got what they deserved?
