Should Have Left It Alone
(I overhear this while at a coffee shop with a friend.)
Cashier #1: ‘Sorry, but we only carry that one style. I understand you’re left-handed but it shouldn’t—”
Customer: “I’m not left-handed! Your cup is left-handed! I need a right-handed cup!”
Cashier #1: “Oh, I see. Well, that cup is the only style we carry so it should work with any hand.”
Customer: “No! It’s not right! I need a right-handed cup! I’m not left-handed. I can’t use a left-handed cup!”
Cashier #1: “Okay, well, it should work with both left and right hand—”
Customer: “But it doesn’t because it’s a left-handed cup and I need a right-handed cup!”
Cashier #2: “Do you need any help?”
Customer: “Yes! You sold me a left-handed cup and I’m right-handed! I need a right-handed cup.”
Cashier #2: “You can use that cup with any hand, sir.”
Customer: “No, you can’t! This is a left-handed cup! I need you to get me a right-handed cup.”
Cashier #2: “Okay, sure. But before that, can I see your cup?”
Customer: “Fine. Here. See? It’s a left-handed cup.”
Cashier #2: “Well, let me try… Well, it seems fine with my right hand.”
Customer: “But the handle is on my LEFT side!”
Cashier #2: “Well, let’s try turning the cup this way and try holding it now with your right hand. Is that okay, sir?”
Customer: “Yeah… That seems fine.”
Cashier #2: “Good. Is there anything else that I can help you with?”
Customer: “No, no. I’m good… Did you know this before?”
Cashier #1: “Yes, I knew.”
Customer: “Oh. Well, I didn’t know you could use it with any hand, you see. I didn’t know.”
Cashier #2: “Yes, I see. Well, that’s okay. Now you know.”
Customer: “Right. But I didn’t know at first. I didn’t know you could just turn the cup around.”
Cashier #2: “Right. That’s okay. Is there anything else?”
Customer: “No, it’s okay. I’m good now. I just didn’t know that this cup worked with both right and left hands.”
Cashier #2: “Well, I’m glad we’ve helped you figure it out. Have a nice night.”
Customer: “Yeah, you, too. I just didn’t know you could use the cup that way.”
Question of the Week
Have you ever served a bad customer who got what they deserved?
