Recommended Refunding Price

| Right | May 17, 2017

(I’m the customer in this story. I had purchased a treadmill on sale about a year ago. The original price of the treadmill was $1200.00, and I paid $600.00. Alas, it never works properly. I have one repairman after another visit the house, but even after 5 visits, it still doesn’t work. I finally get fed up and call the company to ask for a refund. After a lot of frustrating back-and-forth with various store employees, I finally ask to speak to a manager.)

Manager: “We can’t offer a refund, but we can give you a store credit.”

Me: “That would be fine.”

Manager: *surprised* “Really? Most people get upset and demand a cash refund.

Me: “Well, actually, I was hoping that I could apply the store credit to a different department. There’s a really nice dishwasher that I have my eye on.”

Manager: “We can do that, certainly. But I’m afraid we can only offer store credit on the sale price you paid: $600.00.”

Me: “Um, that’s what I was expecting, actually.”

Manager: “Really? Most people think we should refund the original price of the item, not the sale price.”

Me: “But… that would mean that I made money off the deal, instead of getting a refund for what I paid. How does that make sense?”

Manager: *sighing* “I was hoping you could tell ME. I’ve had that argument many, many times.”

(I got my store credit, and I duly bought the dishwasher. It’s easily the best dishwasher I’ve ever owned, so thanks, Manager!)

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