Should Also Check For Brain Damage

I work in roadside assistance. I get a caller and verify their details and membership status.

Caller: “I need a tow.”

Me: “I can get that out to you.”

Caller: “But I don’t want them to damage my car!”

Me: “All of the towing companies we use are licensed professionals and are trained to take care of the cars they tow.”

About an hour later, a call is passed on to me; it’s the same caller.

Caller: “You said you hired professionals!”

Me: “What is your issue, sir?”

Caller: “The guys you called are refusing to tow my car!”

Me: “Are they there right now, sir?”

Caller: “Yes!”

Me: “Can you pass me on to them?”

He mutters a little but passes me over to the tow truck driver.

Tow Truck Driver: “Yeah, we have an issue here.”

I can still hear the caller in the background loudly moaning, “Don’t damage my car!”

Me: “What’s the issue?”

Tow Truck Driver: “His car is currently wrapped around a telephone pole. I can, of course, haul the car away, but it’s totaled.”

Me: “I… see.”

Tow Truck Driver: “I’m assuming he didn’t tell you that?”

Me: “No, he did not. He simply said he needed a tow.”

There’s the sound of a scuffle, and the caller grabs the phone back.

Caller: “He’s telling me he can’t tow my car without damaging it! You said they wouldn’t damage it!”

Me: “Sir, you didn’t tell me you were involved in a crash. I’m afraid this changes things somewhat. We will need to get a police report, talk to your insurers, and—”

Caller: “I’m going to sue the towing company if they damage my car!”

Me: “Sir, your car is totaled! You deliberately didn’t tell me that, and I suspect you did so to try to shift the blame to other parties. I will be contacting the authorities on your behalf, and I recommend you contact your insurer. Goodbye!” 

I hung up and went through the process. It turned out that the guy thought if he didn’t say anything on the phone, the tow truck driver would be liable. The things people think they can get away with!