She Really, REALLY Needs That Book
One early morning shift, a pregnant customer comes in asking for a book.
Customer: “It’s a blue book with “stress” in it.”
As vague as that is, I do a search for her so she can see the books we have. After way too long she gives up and pays for her other books.
Customer: *In an accusatory tone.* “You obviously don’t know your own inventory! Such an idiot!”
I get so frazzled that I give her the wrong change. She flips out even though it’s a quick fix.
Customer: “You’re too stupid to be employed!”
She continues this to the point that when she is done I am in tears. I hope it was just the pregnancy hormones otherwise I feel bad for that kid.
Question of the Week
Have you ever served a bad customer who got what they deserved?