Seeing Double
Patron: “Can I scan this document to be double-sided?”
Me: “Like you want to send it to your email? As a PDF?”
Patron: “Yes.”
Me: “Well, right now it is single-sided, so just feed it through the scanner and it will go straight to your email; you don’t have to change any of the scan settings.”
Patron: “Well, I want it double-sided.”
Me: “Umm… when it gets to your email, it’s no longer a piece of paper. You can’t double-side an electronic document.”
This conversation went on longer than necessary, and I am still not even sure he understood.
Question of the Week
Have you ever served a bad customer who got what they deserved?
