Save A Parking Space For Some Justice
I work at a hotel. It’s high-end, so we often take the approach of just appeasing guests no matter what. I frequently have to bite my tongue. However, we have a very desirable parking lot, and when people poach it, we boot them. I love enforcing this because I don’t have to bite my tongue or apologize, as they aren’t guests.
A young woman parks and walks to the neighboring hotel. Our general manager happens to be in the lot.
General Manager: “Hey, just FYI, this is parking for [Our Hotel], not [Neighboring Hotel].”
She simply flips him off and walks into the neighboring hotel. The manager calls me and tells me what happened. I giggle, grab the boot, and slap it on her car. She comes back screaming and ranting.
Me: “The cost to remove it is $200.”
She calls the police. The police simply ask:
Police: “Is this a private lot?”
Woman: “Yes.”
Police: “Okay, then pay them.”
She refuses to pay and storms off. I get a call requesting the manager. I speak with the caller; it’s the woman’s mom.
Woman’s Mother: “Oh, my daughter didn’t know. She was there for a job interview!”
I let her go on, and when she finally stops making excuses, I tell her:
Me: “Your daughter flipped off the general manager. The boot is not coming off without payment.”
She hung up. The daughter came back and silently handed me the money, with a look of rage on her face. I’ve never been so internally giggly before.
Question of the Week
Have you ever served a bad customer who got what they deserved?