Room For Annoyance
(I work in reception at a small family-run hotel and I am helping in the restaurant one afternoon. We have a large group of senior citizens staying with us. One of them calls reception, and as I am downstairs in the restaurant, it gets bumped downstairs.)
Guest: “Hi, can you transfer me to Mr. Smith’s room, please?”
Me: “Sure. I’m down in the restaurant at the moment, so I don’t know Mr. Smith’s room number. Would you happen to know so I can transfer you?”
Guest: “No.”
Me: “All right, then. If you’ll give me just a moment, I’ll transfer you to the reception desk and take your call up there.”
(As I hang up the phone, it disconnects the call. The guest, however, thinks he is still on hold, and keeps his phone off the hook. I get back to reception and am unable to call him back, as the line is busy, so I run up to his room on the top floor.)
Me: *knocking on the door* “Hello! It’s [My Name] from reception! Sorry, but we were disconnected.”
Guest: *not even opening the door* “What?”
Me: “We got disconnected so I wasn’t able to transfer your call.”
Guest: “Are you on the phone?!”
Me: “No… I’m outside your door!”
Guest: *still not opening the door* “Well… can you transfer me to Mr. Smith’s room?”
Me: “Not from here! But you can call him by dialing his room number, 114.”
Guest: “hrrrumph…”
Question of the Week
Have you ever served a bad customer who got what they deserved?