Minimum Wage And Maximum Rudeness

| GA, USA | Right | December 3, 2016

(I work at one of the few McDonald’s in Georgia where the company has started to use the electronic kiosk ordering stations that are used in Europe. A lot of customers feel the need to explain to me that they think these machines are a response to people wanting a $15.00 minimum wage and will eventually put me and other employees out of a job. Usually I ignore the minimum wage comment and explain to them that the reason I actually got my job in the first place is because of these machines, as I help people who don’t know how to use them, but one time someone takes things an [unnecessary] step further. About three months into my time working here, two men in their late-thirties-to-early-forties come in.)

Me: “Good morning. I can take your order right here if you’d like.”

(Both men briefly look at the regular registers, but end up walking back over. The first customer lists off his order very quickly, but I manage to punch in everything on the first try. I start taking his friend’s order when the first customer turns to him and says this:)

Customer: “You know what these machines are for, right? It’s because people want a fifteen-dollar minimum wage.”

(By now I am more than used to this sort of talk, so I decide to ignore him and continue to take his friend’s order. But the first man isn’t done.)

Customer: “Can you believe it? Fifteen dollars an hour, to work at McDonald’s!”

(Normally I pride myself on smiling and staying professional even when I have customers that are jerks, but seriously? I am standing RIGHT THERE! The customer then walks away to wait for his order, so he doesn’t see the death glare I am apparently giving him. His friend notices, though, and gives me the most sincerely apologetic look I’ve ever seen.)

Me: “Just so you know, he’s wrong. He’s not the first to say it, but he’s wrong.”

(He starts to apologize, but I just wave him off.)

Me: “Please don’t feel like you need to apologize for him.”

(He looks relieved that I am not mad at him, and I finish taking his order.)

Customer’s Friend: “I hope you have a nice day, ma’am.”

Me: “You too, sir.”

(Moral of the story: A little politeness goes a long way, and if you’re going to be an a**-hole to people, at the very least do it out of earshot!)

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