Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered
The customer is NOT always right!

John Hancock Goes Shopping

, , , , , | Right | March 5, 2008

(I have been ringing up a customer’s purchases on the register and am just about to put through his credit card for payment.)

Me: “Sir, just sign here please.”

Customer: “No, I don’t sign.”

Me: “You have to sign so that your credit card is verified; it shows you paid for it and not someone else.”

Customer: “No, I don’t want to sign. Forget about it all, goodbye!”

(The customer leaves his purchases on the counter which he’s just paid for; the electronic system isn’t actually activated by a signature. It goes through automatically; the signature is just a formality.)

Me: “Wait, where are you going? You just paid for this stuff! Are you going to leave it here? Hey!”

(The customer exits the store, and my manager motions for me to follow, with a big mean smile on his face. I sigh and run after the customer.)

Me: “Excuse me! Excuse me, you can’t just leave that stuff there. You need to come back and claim it or we’ll refund it for you.”

Customer: “Why are you following me? What’s wrong with you? Leave me alone. I told you I didn’t want to sign anything!”

Me: “I’m not going to chase you all over the city, but you should know you’ve got things in there you just paid for. You’re down $120 if you leave them there.”

Customer: “But I didn’t sign.”

Me: “It doesn’t matter if you signed anything; your purchase still went through. Now are you going to come back and get your money or your items, or are you happy with donating $120 to our store?”

Customer: “You’re crazy! I didn’t sign anything so I didn’t pay. You’re just trying to get me back there so I’ll buy more stuff! Leave me alone!”

(I decide to give it up since it’s clear this person isn’t going to listen to me; he’s convinced I’m trying to rip him off while, in fact, I’m doing the opposite…)

Me: “Suit yourself, then. Thanks for the $120.”

(Sure enough, three days later, the customer returned, angry about the store stealing money from him when he didn’t make a purchase. I rolled my eyes and left him for someone else to deal with. He was still yelling that he hadn’t signed anything.)

Today, We Are All Roberts

, | Right | March 5, 2008

Me: “Good morning, welcome to [Call Center]. My name is July, how can I help you?”

Caller: “I was told I was going to talk with Robert, so you’re Robert.”

Me: “It must have been a mistake. How can I help you?”

Caller: “Well, Robert…”

(Knowing I’m not going to get through to him, I give up. He keeps calling me “Robert” during the whole call.)


This story is part of the Wrong But Committed Customers roundup!

Read the next Wrong But Committed Customers roundup story!

Read the Wrong But Committed Customers roundup!

The Art Of Ambiguity

, , | Right | March 5, 2008

(A man drops two packs of briefs on the counter).

Me: “Even exchange, sir?”

Man: *indignantly* “I need the right size!”

Me: “I’m sorry?”

Man: “They’re the wrong size!”

Me: “Which ones aren’t the right size?”

Man: “I need the right size!”

Me: “…So you’re returning these?”

Man: “I need the right size!”

(At a loss, I call my coworker over).

Coworker: *looks at the packages* “Even exchange?”

Man: “I need the right size!”

Coworker: “So you’re returning both?”

Man: “Read what it says there.” points at one of the packs*

Me: “Um… Big Men’s Briefs? Size 2X?”

Man: “I need the right size!”

Coworker: “What size do you need, sir?”

Man: “44 to 46!”

Coworker: *checks pack* “That’s what this IS!”

Man: “I need the right size!”

Coworker: “Then you have to go find it. We don’t have it up here.”

Man, bellowing: “This is BULLS***! F*****’ A**HOLE!”

(Everyone in line falls dead silent).

Me: “So… you are returning these, then?”

Man: “I need the right size!”

Me: “Okay–”

Man: “These don’t fit me! I need briefs that fit! I’m a big guy!”

(We finally figure out that the briefs in the bag weren’t the size marked on the package).

Coworker: “Well, you’ll have to go find another pair, then.”

Man: “YOU go find another pair!”

Coworker: “We can’t do that! Go check the aisle!”

Man: “I did already! There aren’t any!”

Coworker: “THEN YOU’LL HAVE TO GO TO ANOTHER STORE!”

Man: “YOU call another store! Find them for me!”

Coworker: *turns to me* “Call another store.”

Me: “I… um… okay, sir, you can sit down over there and we’ll call to you when we find them.”

Man: “Speak up, I can’t understand a word–”

Me: “SIT DOWN AND WE’LL CALL YOU!”

(Our manager walks by. He comes over and gets the guy to agree to just return the briefs).

Manager: “Do you have a receipt?”

Man: “No!”

Manager: “Okay, do you want the money back as store credit or on your charge card?”

Man: “What? Just give me the money!”

Manager: “That’s what I’m trying to do. Store credit or–”

Man: “WHAT? JUST GIVE ME BACK THE MONEY!”

Manager: “Store credit it is.”

Customer To The Rescue

, , , , | Right | March 4, 2008

(I am currently working in the electronics section of a discount superstore when I am approached by a customer, which is surprising since the state is being hit by a significantly large ice storm.)

Customer #1: “Hi, I’d like to pick up my pictures.”

Me: “Hmm… it seems they aren’t in yet. When did you send them out?”

Customer #1: *very angry* “They were supposed to be in today!”

Me: “I’m sorry, sir, but the lab where they are processed is hours away and it’s too dangerous for the drivers to be out on the roads today.”

Customer #1: “Well, I made it. How come they can’t?”

Me: “Sir, you live on the street behind the building, which is a much shorter and safer distance compared to the over 120 miles the driver would have to drive, especially on roads that even emergency vehicles won’t go onto.”

Customer #1: “I was told my pictures were going to be back today, and I want them today!”

(I’m about to apologize to the man but am beaten to the punch by the customer behind him…)

Customer #2: “Yeah! You guys should have dog sleds on the side just in case.”

Customer #1: “Don’t be ridiculous!”

Customer #2: *in a very apologetic tone* “I’m sorry, I thought it was my turn to make insane demands.”

Customer #1: *storms off talking to the air about how rude people are*

Customer #2: “That was fun!” *walks away*

(Unfortunately, I never got to thank that second customer. Wherever you are, [Customer #2], thank you.)


This story is part of our Chilly Weather Roundup!

Read the next Chilly Weather Roundup story!

Read the Chilly Weather Roundup!

Magical Little Computers

, , | Right | March 4, 2008

Caller: “Yes, I would like a room for tonight.”

Me: “I’m terribly sorry. We are completely sold out.”

Caller: “Really!? I can’t believe that.”

Me: “I’m sorry. We truly do not have any rooms to sell.”

Caller: “Can I be put on a waiting list?”

Me: “No, we do not do waiting lists.”

Caller: “Who has rooms, then?”

Me: “I would try [Hotel #1] and [Hotel #2]. They may still have rooms available.”

Caller: “You mean, you don’t know?”

Me: “Um… no. I’m sorry I do not.”

Caller: “Well, book me a room at one of those, then!”

Me: “Yeah… there is no way for me to do that. I can give you their phone numbers, though.”

Caller: “Why can’t you just book them for me? Use your fingers at your little computer and get me a room!”