Remote Possibilities Are A Waste Of Time
Customer: “My cable box is broken.”
Me: “What seems to be the issue?”
Customer: “Roughly every one minute the channel goes up. I tried turning it off and on; I tried unplugging it; I made sure no one was sitting on the remote; nothing works! You guys gave me a broken box!”
Me: “What does it currently show on the front of the box, sir?”
Customer: “Channel 932.”
Me: “And what time is it, sir?”
Customer: “9:32. Oh.” *hangs up*
Question of the Week
Have you ever served a bad customer who got what they deserved?
