Now Listen Here, Sugar

, , , , | Working | August 9, 2019

(I go to a national brand coffee shop drive-thru. For a setting, there is virtually no wind, no outside noises interfering, my radio is shut off, my car is relatively quiet, and I am speaking loudly with clear words, slower each time.)

Employee: “Welcome to [Store]. Go ahead and order when you’re ready.”

Me: “Hi. Can I please have a large iced green tea with two sugars?”

Employee: “A medium hot with cream and sugar?”

Me: “No, a large iced green tea with two sugars.”

Employee: “Oh, okay, large hot with cream and sugar.”

Me: “No, sorry, a large iced green tea with two sugars.”

Employee: “Okay. Large?”

Me: “Yes.”

Employee: “Hot?”

Me: “No, iced.”

Employee: “Okay, large iced with cream and sugar.”

Me: “No, just two sugars.”

Employee: “Cream and two sugars?”

Me: “No cream. Only two sugars.”

Employee: “Large iced with two sugars, no cream.”

Me: “Right.”

Employee: “And that was coffee, right?”

Me: “No, it was green tea.”

Employee: “Okay, pull around.”

Me: “Thank you.”

(At the window:)

Employee: *handing me drinks* “Medium hot and iced green tea, $4.55.”

Me: “Uh, no, just the iced tea.”

Employee: “Okay, $2.54.”

(I scanned my app, she handed me my drink, I thanked her, and she shut the window and walked away. Bad speaker? Rough night? I don’t know…)

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