Now Listen Here, Sugar
(I go to a national brand coffee shop drive-thru. For a setting, there is virtually no wind, no outside noises interfering, my radio is shut off, my car is relatively quiet, and I am speaking loudly with clear words, slower each time.)
Employee: “Welcome to [Store]. Go ahead and order when you’re ready.”
Me: “Hi. Can I please have a large iced green tea with two sugars?”
Employee: “A medium hot with cream and sugar?”
Me: “No, a large iced green tea with two sugars.”
Employee: “Oh, okay, large hot with cream and sugar.”
Me: “No, sorry, a large iced green tea with two sugars.”
Employee: “Okay. Large?”
Me: “Yes.”
Employee: “Hot?”
Me: “No, iced.”
Employee: “Okay, large iced with cream and sugar.”
Me: “No, just two sugars.”
Employee: “Cream and two sugars?”
Me: “No cream. Only two sugars.”
Employee: “Large iced with two sugars, no cream.”
Me: “Right.”
Employee: “And that was coffee, right?”
Me: “No, it was green tea.”
Employee: “Okay, pull around.”
Me: “Thank you.”
(At the window:)
Employee: *handing me drinks* “Medium hot and iced green tea, $4.55.”
Me: “Uh, no, just the iced tea.”
Employee: “Okay, $2.54.”
(I scanned my app, she handed me my drink, I thanked her, and she shut the window and walked away. Bad speaker? Rough night? I don’t know…)
Question of the Week
Have you ever served a bad customer who got what they deserved?
