Not Subscribing To His Own Line Of Thought
Customer: “Why do I see another charge on my card from you?”
Me: “Well, according to your account, you were automatically renewed about a month ago.”
Customer: “That’s an outrage! Can I have a refund?”
Me: “We do let you know that we renew on our upgrade page, and we sent you a renewal notice two weeks before you were charged. Since you’ve used our services since, I can’t give you a refund.”
Customer: “Well, I’m not happy. This is such a scam. How dare you! What are you going to do to make me happy?”
Me: “I can give you a pro-rated refund.”
Customer: “Fine. But make a note that I don’t like it. These automatic renewals are such a scam!”
Me: “I can assure you it’s not a scam, though. Most Internet companies use renewals, too.”
Customer: “I know how it works! I’m in marketing. I set these up in my company!”
Question of the Week
Have you ever served a bad customer who got what they deserved?