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Not Subscribing To His Own Line Of Thought

, , , , | Right | September 25, 2009

Customer: “Why do I see another charge on my card from you?”

Me: “Well, according to your account, you were automatically renewed about a month ago.”

Customer: “That’s an outrage! Can I have a refund?”

Me: “We do let you know that we renew on our upgrade page, and we sent you a renewal notice two weeks before you were charged. Since you’ve used our services since, I can’t give you a refund.”

Customer: “Well, I’m not happy. This is such a scam. How dare you! What are you going to do to make me happy?”

Me: “I can give you a pro-rated refund.”

Customer: “Fine. But make a note that I don’t like it. These automatic renewals are such a scam!”

Me: “I can assure you it’s not a scam, though. Most Internet companies use renewals, too.”

Customer: “I know how it works! I’m in marketing. I set these up in my company!”

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