Not In Receipt Of Common Sense
(A woman comes in with a very popular brand of figurines, which is sold at least four stores in our mall.)
Customer: “I was wondering if I could exchange this. My son got two for his birthday. I don’t have a receipt or even know if they bought it here.”
Me: “Unfortunately, we do require a receipt for exchanges.”
Customer: *sounding genuinely surprised* “Really?”
(On the way out she told her son they would go try another store… one that happens to have a big closing, and “final sale” signs everywhere.)
Question of the Week
Have you ever served a bad customer who got what they deserved?
