No Room For That Behavior
(It is around four am and the phone rings. I pick it up.)
Me: “This is [Hotel]. May I help you?”
Man: *self-important tone* “Yes. I need a room, now.”
Me: “Sorry, but we have no more rooms here, now.”
Man: “Oh.” *expectant pause*
Me: “…”
Man: “…”
Me: “…”
Man: “Hellooooo?!”
Me: “Yes?”
Man: “Well?!”
Me: “Well, what?”
Man: “Aren’t you going to find me another room?! God almighty!”
Me: “I’m sorry, sir, but I only have access to our hotel’s data, so I can’t tell if any other hotel has space. You’ll have to call them yourself and ask.”
Man: “This is poor customer service! Any other hotel would be begging to find me another room at another hotel! I wouldn’t want to stay with you b****es, anyway!”
Me: “That’s good to hear, but if you curse at me, I’ll hang up.”
Man: “What did you say, you f****** b****?! Do you know who I am?!”
Me: *hangs up*
(It feels good to hang up on crazy people. I pity anyone who can’t!)
Question of the Week
Have you ever served a bad customer who got what they deserved?