No Pink Bunnies, But Plenty Of Jackasses
(During the Christmas season, our large bookstore gets awfully busy. The phone rings.)
Me: “Hello, this is [My Name]; how can I help you?”
Customer: “Hi, I’m looking for a book.”
Me: “Sure, I can help you out. Do you know the title?”
Customer: “Okay, so, the book is about a bunny rabbit and I used to read it when I was a kid. It had a pink cover.”
Me: “Do you know the title, maybe?”
Customer: “Look, I’m very busy and I need this book for my kid. It’s about a bunny and the cover is pink. How many pink bunny books can there possibly be? Go look for it!”
Me: “Sir, we have no option in our search system regarding book covers–”
Customer: “Look. Go f****** find it. I’m very busy!”
Me: “Sure, let me put you on hold for a little bit.” *click*
(Later, I found out that a customer came in looking for a pink bunny book and a “fruity-sounding” bookseller. I’m a girl.)
This story is part of our Customers With Super-Vague Requests roundup!
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Question of the Week
Have you ever served a bad customer who got what they deserved?