Next Time Use Those Anti-Gravity Bags
(A customer comes up to my register with some assorted groceries, including meat, vegetables, eggs, and a gallon of milk.)
Customer: “Bag this light, please. I can’t carry anything too heavy.”
Me: “No problem, ma’am.”
(I separate the items into smaller bags — meat in one, milk in another, etc. She pays and leaves. About ten minutes later, my boss walks up to my station.)
Boss: “You have a customer complaint.”
Me: “What? Why?”
Boss: “Apparently, there was a lady who asked you to bag her items light, and you didn’t.”
Me: “But I did! I separated all the items out, put the eggs in one bag, the milk in another– “
Boss: “That’s the problem. She said the gallon of milk was too heavy for her to carry.”
Question of the Week
Have you ever served a bad customer who got what they deserved?