Need To Maintain The Maintenance Staff

(I work in a hotel. I get a call from a customer complaining that a large man had barged into his room at 1:00 pm, said something about a leak, and left. I summon the maintenance man.)

Me: “Did you go into [Room]?”

Maintenance Man: “Yeah.”

Me: “They were mad because they said that you just barged in.”

Maintenance Man: “I knocked, and when there was no answer, I opened the door. It’s standard procedure.”

(I was flabbergasted, because I knew he knew that the room was occupied. Turns out, he went into the wrong room, on a different floor than he was supposed to go to! My coworkers and I were shocked when he still said that he did nothing wrong. I had to apologize to the customer for him. Luckily, the customer accepted it. Can you tell that maintenance-related problems are 95% of our complaints?)